Call Miss Jones is a specialist telephone answering service, servicing the UK housing association sector.
In addition to out of hours call answering, we provide a complete process coordination which includes:
- Answering the initial call from tenant and determining level of urgency
- Logging and processing job on client systems (e.g. QL)
- Calling out contractors, updating tenant
- Assistance with channel shifting initiatives
Our cost-effective service not only enables our clients to maintain 24/7 cover to tenants but as we process handle each case, we produce significant savings for our clients. One leading Manchester Housing Association calculated that since using Call Miss Jones, annual savings of £50,000 have been achieved.
We are specialists in the property maintenance sector and our teams are trained in screening calls and identifying genuine emergencies which warrant an immediate call out, as opposed to non-emergencies.
Our service is extremely cost effective, a fraction of the cost of employing extra staff. We are also operate 24 hours a day, 7 days a week, 365 days a year, from our modern offices just outside Chester.
- Proficient in QL Housing System software
- Overflow to help your existing repairs team
- Highly trained staff experienced in the property maintenance sector